Returns Policy
Clear information for confident returns.
At ZEPUNI, we want your experience to be simple and positive. This policy explains the conditions for returning an item, the available methods, and any associated costs.
Eligibility, timeframes, costs, and methods may vary depending on the item, supplier, and reason for the return. Please read the conditions carefully before starting the process.
What you need to know
Before starting the process, please keep these key points in mind:
- Check the applicable timeframe
- Keep the item in good condition
- Include accessories and packaging
- Keep your proof of postage
Table 1. Return conditions
Review the general conditions that apply before preparing the item.
| Situação | Condição necessária | Observações |
|---|---|---|
| Item condition | No signs of use beyond what is necessary for inspection. | Assessment depends on the condition of the item received. |
| Packaging and accessories | Include the original packaging and all components whenever possible. | Protect the item during transport. |
| Restricted items | Check whether the item can be returned before sending it. | Some items may have specific conditions. |
| Request assessment | The request is reviewed after the item is received. | We may contact you if additional information is needed. |
Failure to meet the conditions may affect acceptance of the return or result in costs.
How to return an item and receive a refund
Follow the steps shown in your customer account to complete the process correctly.
Table 2. Return and refund methods
| Método | O que recebe | Custos | Processamento |
|---|---|---|---|
| Drop-off point | Instructions for handing in the item. | Provided before confirmation. | After receipt and validation. |
| Customer-arranged shipping | Instructions applicable to the request. | Depend on the selected method. | After receipt and validation. |
| Collection where available | Confirmation of collection instructions. | Indicated before confirmation. | After collection, receipt, and validation. |
After we receive the item, we check whether the return conditions have been met.
Once approved, the refund is sent to the original payment method, subject to order processing.
Frequently asked questions
Find quick answers to the most common questions about returns.
How do I start a return?
Access your order and follow the instructions shown in your customer account.
Can I return several items together?
Follow the instructions for each order. Some items may require separate processes or shipments.
How can I track my return?
Check the status in your customer account and follow updates related to the order.
When will the refund be issued?
The refund is initiated after the returned item has been received, checked, and approved.
Where can I get help?
Use the contact options on this page to speak with the support team.
